*FREE UK DELIVERY ON PRINTS, CARDS & STICKERS*

FAQ's


Will my order be delayed due to COVID-19?

Orders are being dispatched within the usual 5-7 business days, however postal services are under a lot of pressure and therefore the delivery of your items may be affected. For the safety of our staff we are only making one trip to the post office per week, however this should not affect your turnaround time. 

We cannot estimate delivery times for international customers due to the current conditions. Some packages are known to be being held at US customs so please be aware of this when ordering.

Do you ship internationally?

Yes we do! Product prices may vary for you due to current exchange rates, all base prices are set in GBP. 

What shipping method is used?

All items are shipped standard UK or International untracked 2nd class to keep costs to the customer low. If you would like to upgrade your shipping method at an extra cost then please contact us. 

Can I exchange my order or get a refund?

All prints are made to order and therefore cannot be exchanged. If the product arrives damaged then we will attempt to resolve this, please message us at your earliest convenience if this is the case. 

Do you do custom requests?

We can do custom requests, however we are currently closed to these over the Christmas period, please email us at knappandco@gmail.com to discuss this.

What card is used for the prints?

We use a high quality white, textured, 250gsm matt finish card for all A4 and A5 prints. For any A3 prints the finish is still matt but will be slightly shiny as these are produced differently to the smaller prints. 

What size frames do I need for my prints?

Frames can be purchased in the standard A3/A4/A5 sizes from all popular supermarkets and homeware stores. The dimensions of each size print are:

A3 - 297mm x 420mm

A4 - 210mm x 297mm

A5 - 148mm x 210mm